RAF Privacy Policy

Latest Key Changes

  • 4/27/21 – Updated policy to reflect new URL and Corporate office address.

Policy Overview & Application

Your privacy is important to us. This Privacy Policy is meant to explain what information MW Industries, Inc. (MWI) collects from our customers, from the use of our websites & services, as well as from various suppliers, partners, and representatives. This Privacy Policy explains how personal information is handled, stored, and disposed of, and what rights you have with regard to your personal information.

This Privacy Policy covers all brands and websites owned and operated by MWI, which distribute or link to this policy and applies to all sites and services offered by MWI, its brands and affiliates, and services offered on third-party sites. This Privacy Policy does not apply to sites and services that have separate privacy policies that do not incorporate this Privacy Policy.

This Privacy Policy does not apply to the information practices of other companies and organizations that advertise our sites and services, nor services offered by other companies or individuals, including products or sites that may include MWI’s services, be displayed to you in search results, or be linked from our sites or services.

Accepting this Policy

By accessing or utilizing our sites and services, and providing any personal information, you agree to this Privacy Policy and its terms.

Types of Personal Information

We collect personal information that you voluntarily submit to us or that identifies you or relates to you personally. Such personal information includes:

  • Contact information such as your name, address, phone number, or email address
  • Information provided during site registration, such as username and password
  • Employment, education, and other information you may provide when seeking employment with MWI
  • Payment information such as banking information, payment card details, and billing & shipping addresses
  • Application / Business information, including files & attachments, you may provide when contacting us or requesting a quote from one or more of our brands
  • IP Address(es), Operating System(s), screen resolution, and types of the device(s) you use to access our websites and online services
  • Cookie data, web beacons, tracking pixels, and other website technologies
  • Opinions and other data you may provide

How We Gather Data

Site Activity

As you use our websites and services, we utilize analytic software that automatically collects information about site activity, browser, and network data. We use such data to monitor our sites’ efficiency, improve our websites and services, and offer recommendations for content and services.

Form Submissions

When you contact us, request a quote, answer polls, leave feedback or comments, use other feedback options, or download specific content through the use of web forms on our websites, we use the information you provide to fulfill your request for information and services and offer you future content recommendations.

Data Providers

We utilize various services and advertising partners to find and reach prospective customers. Information provided to us by these services is added to our resource management database. We do not endorse or make any representations or warranties concerning, and will not in any way be liable for, any information, products, services, software, or other materials available through third parties. Your interaction with these third parties and their services and/or websites is governed by and subject to the terms and conditions of those third-party services and/or third-party websites. We encourage you to carefully review the privacy policies and statements of such third-party services and/or third-party websites.

Trade Shows

We attend several industry trade shows each year, collecting business cards and scanning badges from those who wish to hear from us further. Personal information may be collected and added into our resource management database and transferred to the agent or representative of the company best able to address the immediate need for information.

How We Use Data

We will use the information we collect to provide the services/information requested. We only process your information to the extent it is necessary for fulfilling the purposes below and otherwise where we can rely on a legal ground for such processing. Where required, we will ask you for your prior consent.

Providing Services You Request

When you submit a request for information, content, products & services from MWI, your information is used to respond to your request.

Analytics

We may use site traffic patterns and other information collected by our websites to monitor the effectiveness of existing content, improve our websites and services, and offer recommendations for future content and services.

Communication Regarding Services

The brands of MWI occasionally contact active customers about new or updated products, capabilities, and services.

Improvement of Marketing & Engagement Efforts

We may use personal information in aggregate to measure the effectiveness of our websites and services, in order to better understand the needs of our prospective customers, improve our marketing communication efforts, and increase the relevancy of the content we provide.

Research & Development

We may utilize website activity, purchase activity, surveys, and other data sources, primarily in aggregate, to determine which products and services are most popular, missing from our capabilities, and/or in need of improved or expanded engineering support.

Customer Support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, and to repair and improve our websites and services. Notes concerning in-person, phone, and digital requests for information, product quotes, or content may be stored in our resource management database in order to inform various brand contacts of prior support and questions to help us better serve your needs.

Safety & Security

We may use information about you and your website and service usage to verify accounts and activity, to monitor suspicious or fraudulent activity, and to identify violations of policies.

Protecting Legal Rights & Business Interests

Where required by law or where we believe it is necessary to protect our legal rights, interests, and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.

We may also use personal information to protect individual’s interests, in emergency situations, where using or sharing your information is necessary to protect an interest that is essential for an individual’s life.

With Your Consent

We may use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish customer success stories and testimonials to promote our services, with your permission.

Law Enforcement

Comply with law enforcement, government officials, regulatory agencies, or other parties’ request when we are required to do so by applicable law. We will also disclose your information to comply with a judicial proceeding, court order, subpoena, or legal process. We may share your information if it relates to a criminal investigation or alleged criminal activity, or for fraud protection, or in the good-faith belief that such action is necessary to protect and defend the rights or property of MWI or the users of the sites and services.

Who We Share Data With

  • Our parent company, American Securities
  • MWI brands, located in the United States
  • Partners and Representatives affiliated with MWI
  • Subcontractors and Vendors who assist MWI in web site & application development, maintenance & hosting, employee recruitment, marketing and analytics services, subscription management services, payment processing services
  • Professional advisors such as lawyers and financial advisers
  • Regulators and Government authorities in connection with compliance procedures and obligations
  • Third parties relating to criminal investigations into alleged or suspected illegal activity
  • Third parties in order to enforce or defend our legal rights or to address financial or reputational risks
  • Rightsholders in relation to an allegation of intellectual property infringement or any other infringement

How & Where We Store Data

Information Storage & Security

We use data hosting service providers in the United States to host the information that we collect. While we use a number of technical measures to secure your data, no security system is impenetrable. Given the nature of communications and information technology, and that the use of the Internet has inherent risks, although we regularly monitor for possible vulnerabilities and attack, we cannot warrant or guarantee that information provided to us or stored in our systems or otherwise will be absolutely free from unauthorized intrusion by others, nor can we warrant or guarantee that such data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us. By disclosing your email address or mobile telephone number to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.

How Long We Keep Data

We retain personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations. After such time has passed, information will either be deleted or anonymized.

Your Rights

For users in the European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • To access the Personal Data we maintain about you;
  • To be provided with information about how we process your Personal Data;
  • To correct your Personal Data;
  • To have your Personal Data erased;
  • To object to or restrict how we process your Personal Data; and
  • To request your Personal Data to be transferred to a third party.

To exercise the above rights, please contact us at the information we provide below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, the GDPR may limit your exercise of these rights.

You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your data, or request your information in a structured electronic format. Accounts and information used to access specific websites and/or services may be accessible to review and change via an online account management panel. However, in most cases, information is stored in our resource management database, in which case you may contact us via methods described in the Contact Us section below.

Deletion of Your Information

You may request the removal of all or some of your personal information, though doing so may limit your ability to use certain functionalities and services. Please note that in some cases, an email address and other information may be required to operate a member account on our websites.

Correction of Information

You may edit some pieces of personal information through your account or ask us to change, update, or fix your data if it is inaccurate.